FREQUENTLY ASKED QUESTIONS
How can I schedule an appointment?
We're happy to schedule an appointment for you by phone! Please give us a call at (615) 868-0600. Looking forward to speaking with you!
(appointments can only be made during office hours)
Urgent and emergent calls after office hours
If you or someone else are experiencing a life threatening emergency, call 911 immediately.
Our on-call staff is available to answer urgent questions you may have after hours, during the evening, or night.
Please note, refills will not be processed until daytime/office hours. We do not refill narcotic prescriptions on the weekend.
How can I access my lab results?
Lab results, documentation, and study results can be accessed via the Hilo Patient Portal.
for the Healow Patient Portal
TIP: download the mobile app to easily store your password.
How can I see a specialist?
We have a wide network of specialists with whom we work closely with. We're happy to advise and direct you to the services you need!
I am a patient with Madison Adult Medicine, which hospital can I go to?
We are affiliated with any of the major hospitals in this surrounding area.
Which insurances are accepted?
What if I don't have insurance?
We take most major insurance. Give us a call or check your insurance in-network provider list to see if we are in-network for you.
If you do not have insurance, give us a call and we can work with you to meet your needs.